Privacy Policy

Last updated: 11 December 2025
Owner & Data Controller: Votief.com / Votief
Email: contact@votief.com

1. Introduction
At Votief.com, we highly value your privacy. In this Privacy Policy, we explain which personal data we collect, why we collect it, how we use it, with whom we share it, and how we protect your data. This policy applies to all services provided by Votief.com, including our webshop and website visits.
By using our website and purchasing products from us, you agree to the terms of this Privacy Policy.

2. Age Requirement (18+)
Our webshop sells alcoholic products (champagnes and sparkling wines). Therefore, you may only use our website if you are 18 years of age or older. By using our services, you confirm that you are at least 18 years old.
If we have a reasonable doubt regarding your age, we may require additional verification before processing orders.

3. What Data Do We Collect?
A. Data You Provide to Us
When you place an order or create an account, we collect:

First and last name
Email address
Postal address (billing and shipping address)
Phone number
Payment details (processed via your chosen payment provider – we do not store full card details ourselves)
Date of birth (if required for age verification)

Any additional information you voluntarily provide in correspondence

B. Automatically Collected Data
When you visit our website, we collect:
IP address (anonymised where possible)
Browser and device information
Pages visited
Date and time of visit
Click behaviour and webshop interactions

C. Cookies and Similar Technologies

Our website uses:

Functional cookies (necessary for webshop functionality and shopping cart)
Analytical cookies (e.g. Google Analytics)
Advertising/marketing cookies (Meta/Facebook, Google Ads)

More information can be found in Section 8 (Cookies).

4. Why Do We Collect This Data?
4.1 Order Processing
Processing and delivering orders
Invoicing and payment processing
Customer service and communication regarding orders

4.2 Website Functionality
Managing your account
Remembering your shopping cart and preferences

4.3 Website Improvement
Statistics and analysis (via Google Analytics)
Technical optimizations

4.4 Marketing & Advertising
Displaying personalized advertisements via Meta/Facebook and other partners
Retargeting campaigns

4.5 Legal Obligations
Age verification (18+)

Legal data retention for accounting and compliance purposes

5. Legal Grounds for Processing
We process your personal data based on:

Performance of a contract: to process orders
Your consent: for marketing activities and tracking cookies
Legal obligations, such as tax retention requirements and age verification
Legitimate interests: for analytics, service improvement, and security

6. Sharing Data with Third Parties
We only share your data when necessary.

6.1 Service Providers
We work with trusted partners, including:

WooCommerce (webshop platform)
Payment providers (e.g. Mollie, Stripe, PayPal)
Delivery services
Google Analytics (website analytics)
Meta/Facebook Ads (advertising services)

These parties may only use your data for the agreed purposes and in accordance with strict privacy regulations.

6.2 Legal Requirements
We may disclose personal data if required by law or to protect our legal rights.

7. Data Retention Periods
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Examples:

Order data and invoices: according to tax retention obligations (usually 7 years)

Google Analytics data: in accordance with Google’s retention policies

Marketing consents: until you withdraw your consent

8. Cookies and Tracking
Our website uses cookies. Cookies are small files placed on your device to collect information about your usage and preferences.

Types of Cookies We Use
Functional Cookies
Necessary for the shopping cart, account, and order process
Do not require consent
Analytical Cookies
Google Analytics
Help us understand how visitors use the website
Do not collect directly identifiable personal data
Marketing / Advertising Cookies
Meta/Facebook Ads
Google Ads remarketing
Used to display relevant advertisements based on your behaviour

You can manage your cookie preferences via our cookie banner or your browser settings.

9. Your Rights Under the GDPR
You always have the right to:

Access your personal data
Correct incorrect or incomplete data
Request deletion of your data (e.g. account removal)
Restrict processing
Data portability
Object to processing, including direct marketing
Withdraw consent for cookies or marketing at any time

You can submit a request via: (your email address)
We will respond within the legally required period (usually within one month).

10. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data, including:

Secure connections (HTTPS/SSL)
Strong password and access protection
Regular system updates
Limited employee access to personal data
Trusted data processing agreements with partners

Although we take extensive security measures, no system can guarantee 100% protection against cyber threats.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example, due to legal changes or new website functionalities.

The most recent update date is stated at the top of this document.

If changes are significant, we will notify users via email or a website notification when required.

12. Contact & Complaints
Do you have questions, concerns, or would you like to exercise your rights? Email us at contact@votief.com

You always have the right to file a complaint with the relevant Data Protection Authority if you believe that we are not processing your personal data correctly.